{"id":23929,"date":"2025-11-25T19:17:30","date_gmt":"2025-11-25T18:17:30","guid":{"rendered":"https:\/\/test.hammertimemarketing.hu\/?page_id=23929"},"modified":"2025-11-26T14:21:47","modified_gmt":"2025-11-26T13:21:47","slug":"gyakran-ismetelt-kerdesek","status":"publish","type":"page","link":"https:\/\/hammertimecafe.hu\/en\/gyakran-ismetelt-kerdesek\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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The purpose of the Frequently Asked Questions page is to provide all the important information about our webshop<\/a> and caf\u00e9<\/a> in one place. With the help of the Frequently Asked Questions, you can quickly navigate through ordering processes, services, and useful information related to your visit. The page is clearly structured, making it easy for anyone to find the topics relevant to them.<\/p>\n\n\n\n

The section dealing with orders presents the main steps of purchasing and the available payment options. We briefly describe how the cart works and how you can track the status of your order. This part helps those who are buying for the first time, but experienced customers can also navigate it easily. Here you will also find information about shipping and pickup options. This paragraph contains the third mention of the Frequently Asked Questions.<\/p>\n\n\n\n

Questions related to the caf\u00e9 are collected in a separate section. Here you will find useful information about opening hours, services, and event-related details. This part is for those who wish to visit the place or are looking for a program. This paragraph also includes a reference to the Frequently Asked Questions, ensuring you know exactly what topics to expect.<\/p>\n\n\n\n

The final section of the page deals with technical and customer service topics. We show you how to get in touch with us if something is still unclear. A short guide helps ensure that you receive answers to all your questions quickly. The text\u2019s fifth and final mention of the Frequently Asked Questions appears here. This ensures that the page\u2019s content consistently refers back to the main topic while keeping each section clear and easy to navigate on its own.<\/p>\n<\/div>\n\n\n\n

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Frequently Asked Questions<\/h2>\n
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\n \n Where can I join the Warhammer community?<\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/button>\n \n
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Follow our pages and join the HammerTime Cafe Player Finder Facebook group so you won\u2019t miss anything!<\/p>\n

Facebook<\/a><\/div>\n
Instagram<\/a><\/div>\n
Youtube<\/a><\/div>\n
TikTok<\/a><\/div>\n
Discord<\/a><\/div>\n
Player Finder Facebook group<\/a><\/div>\n <\/div>\n <\/div>\n <\/div>\n
\n \n I\u2019m a beginner. Where should I start learning?<\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/button>\n \n
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You\u2019ve come to the perfect place, as community building is the main goal of HammerTime Cafe. Because of this, we have created and continue to create a large amount of online material, and we also regularly organize beginner-friendly and introductory learning days.<\/p>\n

It\u2019s worth starting with the basics of tabletop wargaming on the Hungarian Warhammer Community page<\/a> , and then coming to a Warhammer 40,000 Beginner Day at HammerTime Cafe! You can find our events on our Facebook page!<\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n

\n \n What is the easiest way to browse products in the webshop?<\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/button>\n \n
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The easiest option is to type the exact name or product code into the search bar at the top. Of course, it\u2019s not always that simple \u2014 we all know that \u2014 so we\u2019ve written a few steps to show you how to use our webshop in the most efficient way. \ud83d\ude42<\/p>\n

Select the name of the game you\u2019re looking for, either from the dropdown menu or from the categories!
\nSelect the faction you are looking for from the list on the left!
\nBrowse the products, and feel free to read their imaginative descriptions! \ud83d\ude42<\/p>\n <\/div>\n <\/div>\n <\/div>\n

\n \n I have no one to play with and nowhere to play. Where can I find players?<\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/button>\n \n
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This is why we created the HammerTime Cafe Player Finder, which has grown to become the largest Warhammer player-finding community in Hungary. Here you can join the Facebook group.<\/a> In this group you can find beginner, advanced, and veteran players alike to play with at HammerTime Cafe. With us, there is no shortage of games, events, or good company! Book a table at the mailto:HTCasztalfoglalas@gmail.com<\/a> email address!<\/p>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Does what appears on the webshop reflect the current stock?<\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/button>\n \n
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Our webshop indicates exactly which products are in stock and which are not. \u201cIn stock\u201d means that one or more units are currently available. Any product marked as \u201cAvailable to order\u201d is not in stock and must be ordered from our supplier. Orders are processed by our website in real time, and products are allocated to orders based on stock levels. We fulfill orders in the order they are received.\n\nAll products listed in the webshop are available for purchase, and they can be ordered through the webshop. After placing your order, once the items have been allocated to it (either from current stock or a later shipment), we will notify you via a confirmation email regarding the pickup of your products.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

\n \n How long do I have to pick up my arrived products?<\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/button>\n \n
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For personal pickup orders that have been fully completed (meaning all items have arrived) but have not been collected within 1 month, we will contact the customer to ask when they intend to pick up their order. If the pickup does not take place, or if we do not receive a response within 5 working days, the customer will receive the value of their order back in the form of a coupon. The products included in the order will be automatically released for sale, and the order will be closed.\n\nThis policy is intended to prevent customers from having to pay storage fees for orders that remain uncollected for a long time.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

\n \n When will my order arrive?<\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/button>\n \n
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The arrival of ordered products is influenced by several factors. These include the manufacturer of the product, the manufacturer\u2019s processing time, the supplier\u2019s processing time, and the shipping times of the delivery companies. If an item in your order is not in our stock (meaning it is not marked as \u201cin stock\u201d), its arrival time depends on our supplier and the product\u2019s manufacturer. Orders are checked in real time to determine whether any items are available in stock and can be allocated to them.<\/p>\n

Based on our experience, products from Games Workshop and Army Painter typically arrive within 1\u20135 weeks after the order is placed. (Important! Since early 2023, the arrival of Games Workshop products has been inconsistent, so the delivery time may be longer. Due to the manufacturer\u2019s slow processing, we wrote an open letter, which you can read here.<\/a>.)<\/p>\n

Based on our experience, Vallejo products usually arrive within 1\u20138 weeks from the time the order is placed. If the products are undergoing reproduction, the delivery time may increase.<\/p>\n

Ordering Green Stuff World products works a bit differently, because we need to accumulate orders up to a minimum value threshold (of course, items that are already in stock are allocated to orders as usual within a short time). This means that until this minimum threshold is reached, we cannot place the order with the manufacturer, and therefore the completion of the order may take more than 30 days.<\/p>\n

Since it is possible that the manufacturers of the products listed in our webshop may reproduce certain items, the waiting time can increase. Therefore, in general, the fulfillment of orders may extend beyond 30 days depending on these circumstances.
\nThank you for your understanding and patience!<\/p>\n

It is possible that the manufacturer does not inform the supplier \u2014 and therefore the supplier does not inform us \u2014 that certain products are undergoing reproduction, which can delay their arrival time. If we do receive information about this, we will notify the customer about the issue.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

\n \n How can I pick up my order?<\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/button>\n \n
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At HammerTime Cafe (1091 Budapest, \u00dcll\u0151i \u00fat 111.) you can pick up your orders in person, or choose delivery via GLS home delivery, GLS parcel point, or GLS parcel locker.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Can I pay for my order with SimplePay?<\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/button>\n \n
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Yes, this is the only payment method available when purchasing through our webshop.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

\n \n I only received an automatic message about my order earlier. What is the status of my order?<\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/button>\n \n
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Don\u2019t worry \u2014 we have received your order and have processed it or begun processing it. If we had to order the product from the manufacturer, we will only notify you if the supplier informs us that the product will NOT arrive. If you do not hear from us, it means your ordered item is on its way.\n\nIf an item in your order arrives, our system will automatically notify you by email.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

\n \n I haven\u2019t received any feedback for more than two weeks. What is happening with my order?<\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/button>\n \n
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It\u2019s possible that you have already received a response, but your email provider placed it in the spam folder. Please check your spam folder for messages from info@hammertimecafe.hu. If we need to order the product or products for your order, fulfillment may take several weeks, so we kindly ask for your patience!<\/p>\n <\/div>\n <\/div>\n <\/div>\n

\n \n I wrote you an email regarding one of my orders. When will I receive a reply?<\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/button>\n \n
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We try to respond to emails as soon as possible, but you will definitely receive a reply within 8 working days. This may take longer only in rare cases when your request is very specific and the colleague responsible for it is unavailable. We respond to emails from Monday to Friday, so emails sent on other days will be answered on Monday at the earliest.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

\n \n My product arrived damaged. Where should I report this?<\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/button>\n \n
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Send us an email at info@hammertimecafe.hu<\/a> email address, and make sure to include the following:<\/p>\n