The arrival of ordered products is influenced by several factors. These include the manufacturer of the product, the manufacturer’s processing time, the supplier’s processing time, and the shipping times of the delivery companies. If an item in your order is not in our stock (meaning it is not marked as “in stock”), its arrival time depends on our supplier and the product’s manufacturer. Orders are checked in real time to determine whether any items are available in stock and can be allocated to them.
Based on our experience, products from Games Workshop and Army Painter typically arrive within 1–5 weeks after the order is placed. (Important! Since early 2023, the arrival of Games Workshop products has been inconsistent, so the delivery time may be longer. Due to the manufacturer’s slow processing, we wrote an open letter, which you can read here..)
Based on our experience, Vallejo products usually arrive within 1–8 weeks from the time the order is placed. If the products are undergoing reproduction, the delivery time may increase.
Ordering Green Stuff World products works a bit differently, because we need to accumulate orders up to a minimum value threshold (of course, items that are already in stock are allocated to orders as usual within a short time). This means that until this minimum threshold is reached, we cannot place the order with the manufacturer, and therefore the completion of the order may take more than 30 days.
Since it is possible that the manufacturers of the products listed in our webshop may reproduce certain items, the waiting time can increase. Therefore, in general, the fulfillment of orders may extend beyond 30 days depending on these circumstances.
Thank you for your understanding and patience!
It is possible that the manufacturer does not inform the supplier — and therefore the supplier does not inform us — that certain products are undergoing reproduction, which can delay their arrival time. If we do receive information about this, we will notify the customer about the issue.
